FAQS

SuperBox is an English-language Android TV box for home streaming entertainment. The most recent SuperBox S5 Max runs Android 12 OS and supports Dual Band (2.4G+5G), WiFi 6. It includes a quad-core ARM Cortex-A53 processor, 4GB DDR of RAM, and 64GB eMMC of storage. Simply connecting to your TV and the internet allows you to enjoy the most seamless home theater experience.

Yes, SuperBox is an Android TV box that is completely legal. It is not illegal to see movies, TV series, or sporting events via streaming in the United States. Unless you are downloading, uploading, or streaming content to a big audience, you won't run into legal issues.

It has 2GB RAM and 32GB storage. Supports 4K Ultra HD resolution. Offers a stable connection with dual-band WiFi and Ethernet connectivity. Designed with effective heat ventilation technology.

SuperBox is an English based Android TV set-top box designed for home streaming entertainment. Enjoy the smoothest home theater experience freely. To view the channel list, click here. If you browse on your desktop, press Ctrl+F to find your channel.

To ensure HD streaming smoothly, we recommend that the TV box stays close to the WiFi router, with at least 10-100 Mbps internet speed.

One TV accesses One box. Currently, the Multi-screen feature is unavailable. However, our developers are doing their best to see if we can get a suitable partner for this feature to be possible using our services.

You don't need a smart tv. All you need is a TV with AV or HDMI input and an internet connection.

The box requires HDMI (included in the package) to connect with the TV. The closer, the better.

SuperBox TV comes with a built-in Playback software that allows you to easily watch TV news and sports for the previous seven days, so you don't have to worry about missing any major events or breaking news.

VPN services or IP unblocking services are not required to operate SuperBox.

Indeed, you can. It could be necessary for you to visit the App Store and download it if it's included among the pre-installed apps. If not, you might have to use the Google Play Store. You can also download using Aptoide TV. Not every app is compatible with SuperBOX, but you are free to download any services or apps.

Playback: "fast forward" / "rewind" / "pause" / "stop" / "resume" / "skip" / "next" / "replay"
Captions: "turn on closed captioning" / "hide the captions" / "show captions during replay"
Forward: "forward 15 minutes" / "skip 5 minutes" / "fast forward 3 minutes"
Backward: "go back half an hour" / "rewind 30 minutes"
Restart: "start over"

Find a movie: "find Harry Potter and the Goblet of Fire" / "show me episodes of Silicon Valley"
Actors/Directors: "find all Halle Berry films" / "show me films directed by Michael Bay"
Genres: "show me comedies" / "find thriller movies" / "look for kids TV shows"

Use this text to answer questions in as much detail as possible for your customers.

There is absolutely no monthly or annual payment. Unlike cable TV or subscription, SuperBox does not charge monthly fees. You can access all materials for free as soon as you purchase this device.

Yes, both SuperBox TV has the Backup TV apps. Just go to the APP Store and install it to your device.

Yes, SuperBox supports voice commands. Insert two AAA batteries into the remote and turn on the SuperBox. Keep remote and TV box within 10 inches and press the Voice button. Press [OK] and [Return] together until the indicator light flashes. Press [OK] until the red light stops blinking. Go to [Settings]-[Remote&Accessories] and look for "RC-100" to confirm pairing.

Yes, the SuperBox 4K is supported with Ultra HD, allowing for high-detail viewing on 4K TVs.

Sure, SuperBOX does not have any country-specific restrictions; it simply requires an internet connection. You can travel with SuperBOX and use it in hotel rooms because of its lightweight design.

1. TV box: "Settings" / "WiFi" / "date" / "Display" / "apps" / "OTA"
2. Install/uninstall: "download + app name" / "delete + app name"
3. Launch apps: "YouTube" / "Chrome" / "Video" / "TV"
4. Home Screen: "Home"
5. YouTube search: long-press voice button and speak
6. TV channel: "channel name + in TV"
7. Movie search: "movie name + in video" / "actor's name" / "director's name"

Yes, we are an officially authorized seller. We are only responsible for orders from our site. Many customers report purchasing from others whose boxes have problems that cannot be fixed. Please be aware of who you buy from.

Yes, you can turn on/off captions for all VOD. Just click the Right button on your remote, then select "Subtitle Tracks", then choose to turn on or off the subtitles.

The SuperBox S5 Max is the latest premium version of SuperBox, an Android IPTV set-top box for home streaming entertainment. It has 4GB of RAM and 64GB of storage space, 1000Mbps Ethernet connection, dual band WiFi and WiFi 6. Just connect to TV and Internet to enjoy the smoothest home theater experience freely.

SuperBox S5 Max: Metal blue shell. 4GB RAM and 64GB ROM.
SuperBox S5 Pro: Original black plastic shell. 4GB RAM and 34GB ROM.

Yes. The Superbox S5 Max comes with Android 12 OS, allowing you to download the most popular games. The Mali-G31 MP2 GPU ensures stable gameplay and high image quality. Download games from the Play Store.

Greatly improved Voice Control system. 4GB RAM and 64GB storage. WiFi 6 compatibility. 1000 Mbps Ethernet port. All new alloy case style. New interface for Blue TV, Blue VOD, and Playback applications.

No. The SuperBox S5 Max voice command remote control uses a new chip and operating system. The S5 Max remote control is compatible with the S5 Pro.

1. TV box: "Settings" / "WiFi" / "date" / "Display" / "apps" / "OTA"
2. Install/uninstall: "download + app name" / "delete + app name"
3. Launch apps: "YouTube" / "Chrome" / "Video" / "TV"
4. Home Screen: "Home"
5. YouTube search: long-press voice button and speak
6. TV channel: "channel name + in TV"
7. Movie search: "movie name + in video" / "actor's name" / "director's name"

For Token 1004, the tech suggest that you have to restart your network.

We suggest you install the Aptoide app from the APP store.

Go to the Live Channels and press the "OK" button on the remote to show the channels on the left side. Select a channel, then press and hold the "OK" button for a few seconds until the star gets highlighted. It then gets added in the favorites section.

Go through the Settings (Gear Icon) from the home page. It's under Device Preferences. The date and time setting option should be there. Please make sure that the correct time zone is selected.

Insert two AAA batteries into the remote and switch on the SuperBox S5 Max. Press the Voice button while keeping the TV box and remote within ten inches. Simultaneously press [OK] and [Return] until the pairing indicator light flashes. Press [OK] until the red light no longer blinks. Go to [Settings]->[Bluetooth] and search for the "RC-200" device to confirm pairing.

Connect the remote to Superbox S5 Max. Say "Google Assistant" while holding down the microphone button. Three choices: (1) Sign in with Google account; (2) Proceed without logging in; (3) Skip. Press and hold the microphone button again saying "Google Assistant" to confirm. If you hear it respond, you have successfully launched it.

Hold the white power button until it blinks, then until the red light stays on. Aim your TV remote at the SuperBox remote and press the function button you want to configure. Press the same button on the SuperBox remote — the red light should flash three times if copied. Repeat for other buttons. If programming fails, the red light blinks five times. Press any button outside the white line to exit programming mode.

On the home screen, click the Settings button, then Network & Internet. Turn on your WiFi, then select your network and enter your password.

Device prohibition does not occur on our devices. When you receive this error, contact the seller. Only orders placed through our website are our responsibility. Please email us your name, order number, and MAC address and we'll assist you.

Reboot your SuperBOX and router. Then forget the network and reconnect to your WiFi network.

Once you have finished adding items to your cart, click the "check out" button on the shopping bag page, and we will guide you through the checkout process.

We currently accept PayPal. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorization is completed once the order has been packed and is ready to be shipped. Suppose the billing or shipping information is incorrect or incomplete. In that case, we will contact you to confirm them before your order is shipped.

We haven't opened the payment gateway for a credit card yet. PayPal is the securest payment method for customers with buyer protection so far. However, you can connect your credit card to PayPal — it only takes 2 minutes to set up.

When you add the product to your cart, move the cursor to the cart icon on the upper right, and click it or click "VIEW CART". Then you can enter your coupon code and click "Apply coupon". Confirm the "Cart totals" and "Proceed to checkout".

You will receive an order number after submitting your order. After one to two business days, select "Orders Tracking" from the menu, enter your email address and order number, and then press the "Track" button. Alternatively, enter your tracking number and select "Track."

After you place the order and complete the payment, it takes about 3-7 business days. After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California to you, and it normally takes 3-5 business days for them to arrive.

Our site uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

The Superbox TV warranty lasts one year. If you have any issues with your SuperBox Android TV box, please contact our customer support. Our technical support will try its best to assist you in resolving the issue. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service.

We start working on your order as soon as you submit it. Therefore it's improbable that we can change or cancel it. If your order was placed in the last 24 hours, please contact us, and we will do our best to make it happen.